Art of work is about setting people and organisations up for success

 We help organisations to unlock their own potential - improve efficiency, reduce risk and engage staff. Through our consulting and training services, we help our clients to learn from what goes right and boost their capacity to achieve desired outcomes.

We offer three groups of services that are designed to answer three different questions for organisations who are interested in managing safety differently:

  1. What is currently going on?
  2. What could be going on?
  3. What safety differently practices could we implement?

We believe that people are the solution and through a range of dynamic and engaging workshops and focus groups, we work with the people who know the work best to answer these questions and unlock the organisation’s potential.

Our services are tailored to meet the needs of each of our clients, however some of the services we draw from include:

  • Collective Improvements - Through a series of structured group discussions, front line employees share their insights and experiences of what work can be like. The gathered information is then analysed by a representative cross-section of the organisation to identify the key challenges they can address to make work more productive, efficient and safer. Read more about Collective Improvements. 

  • Embedded Discovery - Our Embedded Discovery process is an exploration of work, carried out by Art of Work, side by side with front-line employees.  The aim of the process is to identify the assumptions and critical conditions that contribute to everyday challenges in the workplace and the relationship to safety outcomes. Read more about Embedded Discovery. 

  • Safety Differently Audit - Our Safety Differently audit takes a closer look at your current safety management systems and practices to identify opportunities for your people to be the solution, for safety to be about creating successful outcomes, and for safety to be an opportunity to take responsibility to create a better workplace. Read more about the Safety Differently Audit. 

The gathered information from these three processes can inform the development of a business case for change, improvement strategy and supporting  action plans or can be provided in any other format that will help you to engage in further conversation within your organisation. The next steps may include:

  • Appreciative Investigations - An Appreciative Investigation takes a closer look at when things go right, and identifies the tools, resources and strategies people rely on to get work done, and the conditions and constraints that make work difficult. Read more about Appreciative Investigations.

  • Collaborative controls - The Collaborative Controls method is a fast and agile collaborative assessment of field experts’ understanding and confidence about the efficacy of current safety controls, especially those relating to critical risks in the business.

  • Net Promoter Score for Safety - By asking “How likely is it that you would recommend the way that safety is conducted in this organisation to a friend or relative?” organisations can track how employees think of how safety is managed in the business. The process drives organisations to do right by its employees - making it a management priority to earn the trust and engagement of employees for safety. 

  • Solution focused incident investigations - Our Solution focused incident investigation method facilitates systematic evaluation of how existing solutions contributed to an incident and identifies new ways of evaluating the situation. 

  • Restorative Just Culture program - The Restorative Justice program provides a structured process for organisations to restore trust and collaboration following an incident.


Art of Work delivers services that are informed and supported by research. Our influences come from the work of, by way of example, Dr Erik Hollnagel (Safety I and II), and Dr Sidney Dekker (New View of Safety, Just Culture), and Dr Jens Rasmussen (Cognitive Systems Engineering).