Come to beautiful Charlotte, NC, on September 6-7, 2018 to interact with bestselling writer, filmmaker, pilot and professor Sidney Dekker for an exclusive 2-day Masterclass.
With the collaboration of Fisher Improvement Technologies, Art of Work invites you to join this two day masterclass with Professor Dekker, Chief Scientist at Art of Work. This is your chance to interact with and learn from one of the foremost voices for a human-centered and humane approach to safety; and to network with others.
Sidney is currently a professor at Griffith University in Brisbane, Australia and author of hits such as ‘The Field Guide to Understanding Human Error’ and the recent ‘Safety Anarchist’. He is known as a powerful and provocative speaker. His ideas about how to do ‘safety differently,’ and how to restore trust and accountability with compassion have inspired tens of thousands of people and many companies worldwide. More information can be found on his website: sidneydekker.com
Work has never been as safe as today. But bureaucracy and compliance demands have mushroomed, imposing a huge cost on productivity and national economies — up to 15% of GDP. This includes many detailed compliance demands that organizations inflict on themselves and their contractors, far beyond regulatory requirements. Despite this, progress on safety is slowing to a crawl. This is happening in healthcare, transportation, education, mining, resources, retail, sports, construction, IT, security and more. Bureaucracy and compliance rob them of precisely the sources of human insight, creativity and resilience that can actually tell them how success is created.
In addition, holding people punitively accountable for zero harm, rule violations, and incidents can erode trust, reduce disclosure and impede learning. Bureaucracy, blame and backward-looking accountability can blind us to where the next accident may well happen.
Doing safety differently is about finding the courage to decentralize, devolve and declutter; to critique our own models and assumptions about why things go right or wrong. It is an investment in hope; in rediscovering ways to trust and empower people, and in reinvigorating the relationships, humanity and dignity of actual work.
Day 1 — Safety Differently
• Gain a better understanding of why and how your operations are successful and enhance the capacities in your teams to make it so. Don’t (just) try to control things from going wrong, or just fix things when they have gone wrong.
• Understand that most of your people don’t come to work to do a bad job. If things go wrong, understand that everybody’s fingerprints (including yours) are probably all over it.
• Don’t ask who is responsible, ask what is responsible.
• Identify issues in your leadership, your operation, your systems, targets and processes that puts downward pressure on your people’s openness, honesty and willingness to share and learn.
Day 2 — Restorative Just Culture
• Understand that many post-event reactions are neither just, nor do they contribute to learning. So-called ‘just culture’ models that ask what rule was broken, how bad that was and what the consequences should be, do little to improve safety or accountability.
• Determine how restorative practices can enhance both accountability and learning by honestly and collaboratively examining the hurts, needs and obligations that follow from a bad event or near miss.
• Understand how leadership qualities of accessibility, humbleness, open-mindedness and the acknowledgement of one’s own fallibility can create a new kind of accountability in your organization: the sharing and learning from stories, from people’s accounts.
During these two days, you will be invited to:
- Start thinking differently about labels such as ‘human error’ and ‘root cause’
- Begin reflecting on your own assumptions and models of risk and safety, and on how applicable they are to the safety problems your organization faces
- Realize that you can stop just trying to prevent things from going wrong, and instead identify and enhance the capacities that make things go right
- Look for areas where you might begin to decentralize, devolve and declutter the safety work of your own organization
- Think differently about accountability and the restoration of trust among your workforce
After completing the two days, you should be able to:
- Engage with your organization to begin moving beyond labels such as ‘human error’ and ‘root cause’ and the blame they often imply
- Explain the differences, background and (dis)advantages of several models of safety and risk and where and how they are applicable to problems identified in your organization
- Reflect on safety not as the absence of negative events, but as the presence of positive
capacities in your people, teams and processes, and to collaborate in identifying and enhancing those capacities
- Collaborate with colleagues to identify areas where safety processes could be decentralized (out to operations), devolved (down to the lowest possible level of decision authority) and decluttered (liberated from unnecessary paperwork and duplication)
- Assess your organization’s capability to begin applying a restorative just culture, focused on forward-looking accountability, trust and learning.
$700 (early bird price until 7 June 2018)
The first 20 people to sign up for this Masterclass will receive an exclusive discount code for one of Sidney’s recent audiobooks, The Safety Anarchist, or The End of Heaven.