In partnership with Vodafone, we invite you to participate in a one day Master Class on Appreciative Investigations - a systematic approach that takes organisations to the heart of how work is done.
Most organisations routinely investigate when things go wrong, but they rarely have a structured approach for investigating how and why people are successful in their work. The purpose of Appreciative Investigations is to improve organisations’ ability to proactively learn from normal work, to discover what people do to achieve successful outcomes, and to appreciate and build on strengths that are already present in the organisation.
Attendees of this one day Master Class will learn how they can improve performance (productivity, efficiency, well-being, safety) by exploring the resources, tools and strategies people rely on to achieve successful outcomes, and the conditions and constraints that help and hinder work.
Through a combination of lectures, workshops, and case studies, attendees will build an investigative tool to uncover details about work that other formal observations and auditing methods do not capture. The day will cover the following questions:
- What do you look for to understand and improve work if it isn’t deviations or unwanted behaviours?
- How can understanding work performance improve deviation management?
- How do you carry out an Appreciative Investigation in practice?
- How can the gathered information help to improve work?
Participants of the Master Class will receive a facilitator’s guide on how to design and carry out Appreciative Investigations.
When: 8am - 5pm, 20th April
Venue: Vodafone, 177 Pacific Highway, North Sydney.
Parking: Various paid options available. Map will be provided to registered participants.
Catering: Morning tea, lunch and afternoon tea provided.