Come meet bestselling author, documentary maker, pilot and professor Sidney Dekker for this one-day intensive lab to learn how to build a just culture in your organization. This exclusive opportunity is brought to you by SCM and Art of Work.
The typical approach: What rule was broken and how bad was it?
Many organizations have adopted a ‘just culture’ based on retributive questions. What rule was broken? Who did it? How bad was it? What should the consequences be? They have been taught to believe that you can easily chop behavior up into innocent errors, at-risk behaviors, or punishable negligence. But who actually draws the lines between these categories? And how did those people inside your organization get the legitimacy, the power, to do so? This is where (ex-)employees will talk about having been “just-cultured,” or bitterly joke about their organization having a just culture, meaning “just fire them.”
Sent home thanks to Zero Harm
Many may also know of workers or colleagues who have been stood down or summarily fired because of violations of certain safety rules, sometimes paradoxically under a Zero Harm policy. Rather than guaranteeing Zero Harm, such safety management creates further harm and suffering, and tends to squelch the safety conversation. People become afraid to report, to innovate, to think out of the box. We know that a climate of fear stifles organizational development, learning and progress on safety. Research shows that a tight embrace of Zero may in fact increase the probability of fatalities and life-changing injuries. But do you actually know why your people violate your rules? This may have much less to do with choices made by your people, and much more with the rules, with the work, with operational dilemmas and goal conflicts and resource constraints.
A restorative Just Culture — invitation into a conversation
In this Learning Lab, you will be invited into a conversation about a just culture based on restorative principles. You will learn what it means to ask different questions. Who is hurt, or who could have been hurt? What do they need? Whose obligation is it to meet that need? Who are the first and second victims of the incident, and how do we get the community itself involved in responses that heal, so that we don’t meet suffering with even more suffering? Instead of accountability being something retributive and backward-looking, you will learn to see it as something forward-looking, as a future-oriented basis for trust, confidence and learning.
About the presenter
Sidney Dekker (PhD Ohio State University, USA, 1996) is professor at Griffith University in Brisbane, Australia, where he runs the Safety Science Innovation Lab. He has honorary professorial appointments at The University of Queensland, Lady Cilento Children’s Hospital in Brisbane, and Delft University in the Netherlands.
Previously, he was Professor of human factors and system safety at Lund University in Sweden. After becoming full professor, he qualified on the Boeing 737, and worked part-time as an airline pilot out of Copenhagen. He is Chief Scientist at Art of Work and has won worldwide acclaim for his groundbreaking work in human factors and safety.
His debut documentary Safety Differently was released in October 2017, and he is best-selling author of, most recently: The Safety Anarchist (2017); The End of Heaven: Disaster and Suffering in a Scientific Age (2017); Just Culture: Restoring Trust and Accountability in Your Organization (2016); Safety Differently (2015); The Field Guide to Understanding ‘Human Error’ (2014); Second Victim (2013); Drift into Failure (2012); and Patient Safety (2011).